I've been catching up on a few of my chores and ran across the pair of ringside grooming tables in my garage. Here is how I got them:
I paid $85ish for a nice ringside table for toy dogs while at a dog show. I don't show often, but hated lugging around my full size one, so I splurged. I used it a time or two, then it sat for a few months. I took it to a show and noticed immediately it was rocking--annoying to me and the dog. I temporarily stuck napkins and such under it to level it. After showing, I looked around, but the vendor wasn't at the show and nobody carried replacement "feet."
I looked around at hardware stores and realized these weren't common things--they are angled and screw in the table leg. So, I called the manufacturer hoping to purchase a couple so I would have a spare. Here is the conversation:
Me: "Hi! I would like to order a couple replacement feet for my ringside grooming table. "
Manufacturer's Rep.: "When and where did you buy it?"
Me: "At the Delaware, Ohio shows a few months ago."
Manufacturer's Rep.: "What vendor?"
Me: "I don't know. I just want to order a couple feet."
Manufacturer's Rep: "Why?"
Me: "Because I lost one and can't find any replacements locally."
Manufacturer's Rep: "How did you lose it? Is the table defective?"
Me: "No, one of the feet must have come unscrewed. I need to order a couple."
Manufacturer's Rep: "That shouldn't have happened. "
Me: "No big deal. Can I just place my order?"
Manufacturer's Rep: "I'm sorry, we don't sell parts."
Me: "OK. Do you know who does?"
Manufacturer's Rep: "No."
Me: "So you mean to tell me I am going to have to live with a rocking table forever or pay for another table I don't need to replace a couple dollar foot? Surely they make feet somewhere or they wouldn't be on the table... Do you have a defective table we can cannibalize for the feet?"
Manufacturer's Rep: "Ma'am, we get those tables from overseas. They come complete in the box. So we don't have any parts and there aren't any defective tables here. Do you have a receipt for it?"
Me: "Probably somewhere. If nothing else, my bank account will have it."
Manufacturer's Rep: "If you can fax me the receipt or proof of purchase, we can send you another table."
Me: "I really don't need another table, I just need the feet. But, I will find receipt. "
Later that day...
Me: "Did you receive the fax?"
Manufacturer's Rep: "Yes. We can send you out a new table. "
Me: Fine. "Are you wanting me to send this one back? That would cost more than the feet are worth."
Manufacturer's Rep: "We have to send you the whole table. You can keep the other table as well."
Me: "Really? Wow, thank you for your help, but are you sure you just don't want to take a couple feet off one and send me those? "
Manufacturer's Rep: "Then what would we do with the rest of the table? We can't order parts."
Me: "Well, you could save it for someone who has a damaged table, but the feet are okay...."
Manufacturer's Rep: "We can't do things like that. We would just send them another table."
A few days later a new table arrived. I took the remaining feet off the old one and put them in a safe place for spares....if I could only remember where they are....
Until next time... Good luck in NYC everyone! I'll be watching!